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FAQ

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Do you accept international orders?

Yes, we do. We ship worldwide and charge a standard flat rate for any international shipping & handling fees.

 

What form of payment does CotinDoll accept?

We accept PayPal & AliPay(支付寶).


Don't Have PayPal Account?

You still be able to use your Credit Card to make Payment via PayPal even you don't have an official PayPal account!


Need cancel an order?

If the order have not been sent,we can cancel the order and refund but will deduction around 5%.(because paypal will charge us a transaction fee)


What are the Delivery Methods which available?

1.EMS (express mail service)Around 4~8 Business Days.
2.Registered Air-Mail,
Around 10~30 Business Days. (According to your location)
3.
順豐速運-運費到付:Around 1~3 Business Days. (To China or Hong Kong Only )
4.
DHL Express (Around 1~7 Business Days)

Once you have pressed the check out button in the shopping cart webpage, you can find the amount of the Delivery Fee of different Delivery Methods selected directly.

 

How soon will my item be shipped?

We guarantee that all orders of ready stock items will be shipped within 3 to 10 business days under normal circumstances( long public holidays might cause delays ) and will be provided with a tracking number.


Do you accept custom or commission wigs?

We do not take commissions but we do accept customization requests with certain limitations.
The problem with  commissioned/customized wigs is that there will be quite a lot of quality uncertainties and reaching a mutual consensus can be rather time consuming or not reaching one at all. Hence, the customization that we can offer is only limited to the hairstyles and colors that CotinDoll has ever released. Meaning, you can specify one of our hairstyles that you like to have a color that was not released for that style, but the colors you can choose from can only be from all the colors we've ever released thus far. For example: XXX hairstyle with YYY color.

The other thing to note is that the factory has a minimum quantity requirement before it will start production, and since the minimum quantity is actually quite a lot as is, the price for our customized wigs will be really high as well. Around 5 times the usual price infact; and after the delivery is completed, the remaining wigs will be sold in CotinDoll physical and online store at the usual price. 

Feel free to contact us if you can accept the above conditions.