FAQ

Accepted Payments
We accept PayPal & AliPay(支付寶).

Canceling Orders & Returns
If the order has not yet been shipped, you may cancel it within 24 hours of payment. Please note that a 10% fee will be deducted from the total for orders paid with PayPal due to PayPal fees.
Refunds for Non-PayPal Payments: Orders paid through methods other than PayPal are eligible for full refunds upon cancellation.

Delivery Methods
1.EMS (express mail service)：Approximately 4~8 Business Days.
2.Registered Air-Mail,： Approximately 10~30 Business Days. (Depending on your location)
3.順豐速運-運費到付：Approximately 1~3 Business Days. (To China or Hong Kong Only )
4.DHL Express (Approximately 1~7 Business Days)
Once you have pressed the check-out button in the shopping cart, you can find the delivery fee for different delivery methods selected directly.

Shipping Time for Ready Stock Items
We guarantee that all orders of ready stock items will be shipped within 10 business days under normal circumstances. Please note that long public holidays might cause delays. Once shipped, you will be provided with a tracking number.

Accept custom wigs?
We do not accept custom wig orders. However, we can accommodate customization requests within certain limitations. Please note that customization is limited to hairstyles and colors previously released by CotinDoll. For example, you can request a specific hairstyle with a color that was previously available for that style.
Due to minimum quantity requirements set by the factory, customized wigs are priced around 3-5 times higher than usual. Any remaining wigs after customization will be sold in CotinDoll's physical and online stores at regular prices. If you agree to these conditions, feel free to contact us.

Contact Information
 E-mail: service@cotin.com.tw
 Address: 1F., No. 158, Gongyuan Rd., Linkou Dist., New Taipei City 244013, Taiwan (R.O.C.)