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FAQ

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Do you accept international orders?

Yes, we do. We ship worldwide and charge a standard flat rate for any international shipping & handling fees.

 

What form of payment does CotinDoll accept?

We accept PayPal & AliPay(支付寶).


Don't Have PayPal Account?

You still be able to use your Credit Card to make Payment via PayPal even you don't have an official PayPal account!


Need cancel an order?

If the order have not been sent,we can cancel the order and refund but will deduction around 5%.(because paypal will charge us a transaction fee)


What are the Delivery Methods which available?

1.EMS (express mail service)Around 4~8 Business Days.
2.Registered Air-Mail,
Around 10~30 Business Days. (According to your location)
3.
順豐速運-運費到付:Around 1~3 Business Days. (To China or Hong Kong Only )
4.
DHL Express (Around 1~7 Business Days)

Once you have pressed the check out button in the shopping cart webpage, you can find the amount of the Delivery Fee of different Delivery Methods selected directly.

 

How soon will my item be shipped?

We guarantee that all orders of ready stock items will be shipped within 3 to 10 business days under normal circumstances( long public holidays might cause delays ) and will be provided with a tracking number.